Who owns what, and what happens if we stop
Last updated: Written by Blake Cowan, NCSO
A safety program you cannot leave is a risk to your certificate. Here is exactly what you own, and what happens on the day you stop paying us.
The short answer
You own the program documents, the data and the accounts the system runs on. The software is open source, so you own your copy of that too. We are a member you invite in, and if you stop working with us, we hand over what we hold and the system keeps running.
Who owns the code
Cor Pathway 360 is free software under the AGPL licence. You can run it, change it and keep it, with no licence fee at any crew size. The program documents we write for you are yours as well. They are not part of the open source repository.
Who owns the database and your files
Your records and uploaded files live in a Supabase project, which is a hosted Postgres database. Where practical, the project is in your name and on your bill. Where we open it for you, the bill passes through at cost and the account transfers to you if you leave.
Where the data lives
The region a database runs in is chosen when the project is created. If your client or your insurer requires your data to stay in Canada, say so before setup and we will create the project in a Canadian region.
Backups and restoration
On managed hosting, backups are part of what we run and check, and restoring from one is our job. If you run the system yourself, the backup schedule is yours to set on your own Supabase plan.
Roles and access
Every company starts with four permission profiles, and you decide who gets which. We sit in the member list like anyone else, with the access you give us, and you can remove us.
Updates and maintenance
On managed hosting, we apply upgrades and check them. If you run it yourself, you decide when to upgrade, and nothing updates without you.
Support
Support is Blake, by phone or email, both at the foot of this page. There is no ticket queue and no offshore help desk. If something breaks on a system we run, you call. We find it, fix it, and tell you in plain words what happened.
If you stop working with us
You keep the application, the data, the documents and the accounts. We hand over any credentials we hold. There is no export fee and no wind down charge, and because the data is in a standard database, leaving is a handover rather than a rescue.
Where the product is today
Cor Pathway 360 is new, and it is built and maintained by Blake. Features are added as clients need them. If something you need is not there yet, you will hear that plainly on the call, along with whether it is planned.
Questions people actually ask
Whose name are the accounts in?
What happens if I cancel?
Can I move off it later?
Can you remove our access to the system?
Ask the awkward questions on the call
If your insurer, your client or your own IT person has a list of questions about data and access, bring it. You get straight answers, including the ones where the answer is not yet.